Shipping & Returns Policy
Last Updated: August 23, 2026
At House of Shunshine, we want every order to arrive safely and for you to feel confident shopping with us. Please review our shipping and return policies before placing your order.
Shipping
Orders are processed and prepared for shipment within the processing timeframe listed on our website.
Once your order has shipped, delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside of our control.
You will receive shipping or tracking information when available.
Please make sure your shipping address is complete and correct before submitting your order. House of Shunshine is not responsible for delays, returned packages, or lost deliveries caused by an incorrect or incomplete address provided at checkout.
If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply if you would like the order resent.
Returns & Exchanges
Because our hair and body products are personal-care items, we’re unable to accept returns or exchanges on opened or used products.
For health, hygiene, and safety reasons, products that have been opened, used, or had their seals removed cannot be returned or exchanged.
If you have an unopened and unused product that you believe may qualify for a return or exchange, please contact us so we can review your request.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within three days of delivery with:
Your order number
A description of the issue
Clear photos of the product
Clear photos of the packaging, if applicable
We’ll be happy to review the issue and help make things right.
Depending on the situation, we may offer an appropriate replacement, refund, store credit, or another resolution.
Missing Packages
Once a package has been marked as delivered by the shipping carrier, House of Shunshine is not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building or front desk, and the shipping carrier.
If your package appears to be delayed or lost while still in transit, please contact us and we will do our best to assist you with the available shipping information.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already shipped.
Shipping Delays
Occasionally, shipping carriers may experience delays due to weather, holidays, high shipping volume, transportation issues, or other circumstances outside of our control.
While we will always do our best to assist you, House of Shunshine cannot guarantee carrier delivery dates once an order has shipped.
Contact Us
If you have questions about your order, shipping, returns, or an item you received, please contact House of Shunshine through the contact information provided on our website.
Please include your order number whenever possible so we can assist you more quickly.